Privacy Policy - Carpet Cleaners Tw10

This Privacy Policy explains how Carpet Cleaners Tw10 collects, uses, stores, shares, and protects personal data when providing carpet and related cleaning services. It applies to all Carpet Cleaners Tw10 customers in the area, including individuals who enquire about our services, request a quotation, make a booking, or receive cleaning work at their property or business premises. We are committed to handling personal data in a lawful, fair, and transparent manner in line with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Carpet Cleaners Tw10 acts as the data controller for the personal data described in this policy. This means we determine the purposes and means of processing personal data in connection with our cleaning services, administration, communication, billing, and customer support. We take privacy seriously and aim to keep the data we hold adequate, relevant, and limited to what is necessary for the services we provide.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, title, and any details needed to identify you as a customer, property owner, tenant, or authorised contact.
• Contact data: address, telephone number, email address, and preferred communication details.
• Service data: booking history, service instructions, cleaning requirements, property access notes, and records of jobs completed.
• Payment and transaction data: payment status, invoices, receipts, and limited billing information required to manage accounts.
• Communication data: messages, complaints, feedback, and customer service records.
• Technical and usage data: basic information collected when you interact with digital systems used for enquiries, estimates, or service administration, where applicable.
• Special category data: we do not intentionally collect sensitive personal data, but it may be inadvertently included in communications. If this happens, we will handle it with extra care and only where a lawful basis applies.

We usually collect data directly from you when you make an enquiry, book a service, provide instructions, or correspond with us. In some cases, we may receive data from a landlord, letting agent, property manager, or another person authorised to arrange the service on your behalf.

3. How We Use Personal Data

We process personal data for the following purposes:

• to respond to enquiries and provide quotations;
• to arrange appointments and deliver cleaning services;
• to manage customer accounts and service records;
• to process payments and maintain financial records;
• to communicate about bookings, service changes, or follow-up matters;
• to handle complaints, disputes, and customer support requests;
• to improve our services, planning, and operational efficiency;
• to comply with legal, tax, accounting, and regulatory obligations.

We will only use personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose and that such use is permitted by law.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Carpet Cleaners Tw10 relies on the following bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, delivering services, managing service requests, issuing invoices, and handling related correspondence.

Legitimate Interests

We may process data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This may include managing and improving our business, keeping service records, handling general enquiries, preventing fraud, and maintaining secure operations. We consider the impact on your privacy before relying on this basis.

Legal Obligation

We may process and retain personal data where required to comply with legal obligations, including tax, accounting, record-keeping, insurance, and regulatory requirements.

Consent

In limited circumstances, we may rely on your consent, for example where you voluntarily provide information for an optional purpose not covered by another lawful basis. Where consent is used, you may withdraw it at any time.

5. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet legal, accounting, and reporting obligations. Retention periods vary depending on the type of record and the reason it is kept.

• Customer and service records are usually kept for the period necessary to manage the service relationship and to deal with any follow-up matters.
• Financial and invoicing records are retained for the period required under tax and accounting laws.
• Communication records may be kept for a reasonable period to support customer service, dispute resolution, and service quality.
• Legal or insurance-related records may be retained longer where necessary to establish, exercise, or defend legal claims.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer be linked to an identifiable person.

6. Processors and Data Sharing

We may share personal data with carefully selected processors and service providers who help us operate our business. These parties only process personal data on our instructions and are required to protect it appropriately. Examples may include:

• accounting and bookkeeping service providers;
• payment processing services;
• IT, data storage, and system support providers;
• customer communication and administration tools;
• professional advisers such as legal or insurance advisers;
• regulators, courts, or law enforcement where required by law.

We do not sell personal data. If we need to transfer data outside the United Kingdom, we will ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections, as required by law.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and limited data sharing on a need-to-know basis. While no system can be guaranteed completely secure, we work to maintain a level of protection that is proportionate to the risks involved.

8. Your Rights

Under data protection law, you may have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct inaccurate or incomplete data.
• Right to erasure: to request deletion of your data in certain circumstances.
• Right to restriction: to ask us to limit processing in certain situations.
• Right to object: to object to processing based on legitimate interests.
• Right to data portability: to receive certain data in a structured, commonly used format where applicable.
• Right to withdraw consent: where consent is the lawful basis, you may withdraw it at any time.

These rights are not absolute and may be subject to legal exceptions. If you wish to exercise any of them, we will respond in accordance with applicable data protection law.

9. Children’s Data

Our services are intended for adults and business customers. We do not knowingly collect personal data from children in the normal course of providing cleaning services. If we become aware that we have inadvertently collected such data, we will take appropriate steps to delete it where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or our data handling practices. Any revised version will apply from the date it is published or otherwise made available. We encourage customers to review this policy periodically to stay informed about how we handle personal data.

11. Summary of Key Principles

In short, Carpet Cleaners Tw10 collects only the personal data needed to deliver its services, uses it on a lawful basis, keeps it only as long as necessary, and shares it only with trusted processors or where the law requires it. We are committed to respecting your privacy, safeguarding your information, and giving you meaningful control over your personal data.

Last updated: 2026